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Officer, Broker Service, Kwun Tong

CategorySales & Business Development
Job typeFull Time
CountryHong Kong
CityKwun Tong
The incumbent will be responsible for performing various customer service functions through inbound / outbound /correspondence /face-to-face activities. The successful candidate should be analytical-minded and dedicated in a customer-focused career with strong desire for development in insurance field. He/she will work with various external and internal stakeholders to ensure maximum effectiveness of internal processes and communication to guarantee optimum service.

Job Responsibilities:
  • Provide excellent broker service, which strive for first contact resolution and respond within the set timelines.
  • Manage the centralized team inbox and escalate to management if needed
  • Monitor turnaround times to ensure all workloads are settled within the set timelines
  • Respond to brokers' enquiries timely and perform necessary action as required
  • Build relationships with internal departments to ensure all resources are utilized to the benefits of the brokers
  • Train the brokers on our Broker Portal and administrative processes and procedures

Job Requirements:
  • Tertiary education with at least 3-5 years' customer service experience for Life & Medical Product in call centre, preferably in insurance / banking industry
  • Proficiency in English and Chinese Word Processing is a must
  • Strong customer-oriented mindset with excellent communication and interpersonal skills
  • Excellent team player, independent, diligent and responsible, with a positive attitude under pressure
  • Experience in delivering broker/ agent service will be an advantage
  • Experience in handling Employee Benefits / Group Operations Hotline is preferred
  • Familiar with various MS Office applications including Word and Excel
  • IIQE Paper 1, 2, 3 is required or fulfill the IIQE requirement is also considered

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?
EmployerHK1 Cigna Worldwide Life Insurance Company Limited