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Sales Operations Analyst - Work at Home, Denver, Colorado

CategorySales & Business Development
Job typeFull Time
CountryUnited States
Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

What you will do:

Primary Function: Thorough knowledge of CIGNA's Market Segments and the administration of the Broker Commission Policies in order to process commissions in the appropriate Cigna systems, respond to inquiries (via the 1-800 customer service line or emails), solve problems, and ensure client satisfaction. Primary Home office contact for sales and the broker community on commission issues.

Managing Brokers Business:
  • Manage incoming compensation paperwork
  • Accountable for determining outstanding requirements per procedure standards
  • Communicate to sales and other internal matrix partners within 48 hours if any documentation is missing or incomplete.
  • Implement follow up processes until all outstanding issues are resolved
  • Negotiates exceptions if there is a deviation from the process.
  • Analyze and Sets up the case into the appropriate Cigna system.
  • Understands and manages various systems across the multiple business segments)
  • Meet and exceed timing and quality standards.
  • Performs specific audit procedures on simple to complex audits on accounts in question by the brokers. Compile the data and communicate the findings.
  • Completes assigned special projects related to one or more business segments/applications.
  • Consistently demonstrate strong planning, organization and time management skills
  • Assist others within the team/department with workload to ensure deadlines are met
  • Reconciles case and broker commissions to ensure accurate broker commissions' were paid; process adjustments as needed.
  • Research problems and negotiates with brokers and sales to resolve moderately complex issues.
  • Creates, analyzes, and responds to standard or non-standard reports.

Phones/Customer Relations:
  • Provides support to sales and producers related to commissions
  • Project a professional attitude and consistently demonstrate effective listening skills
  • Drive ownership of the issue even if you need to pull in additional departments in order to resolve the issue.
  • Consistently provide service of a superior level by meeting or exceeding the customer's expectations.
  • Ability to analyze, audit and develop recommendations to achieve the "best in class" relationship with our brokers and the sales teams.
  • Respond to all inquiries, oral or written, in a clear concise manner and within 24 hours.
  • Back-up Phone Support via Webex Chat as well as assist on the 800 Line to Brokers and Producers.

Report Maintenance:
  • Ensure all assigned reports are completed accurately and timely, which may require finding resolution to exceptions on the report.
  • Accountable for escalating any known issues to management with possible suggestions for solutions.

This role is WAH/Flex, which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.

General Expectations:
  • Trains new and existing team/department employees on systems and processes.
  • Sharing new and pertinent information with the team/department to ensure consistent processing.
  • Educate and drive compliance on administrative policies and processes with our matrix partners, i.e. Sales, underwriting, licensing, billing, etc.
  • Establish solid rapport with internal and external customers.
  • Participate in training on new systems, programs and processes and identifying possible training needs
  • Identify procedural problems; formulate and recommend well thought out suggestions for improvement
  • Maintain professionalism under pressure
  • Ensure a flexible approach to shifting priorities; changes in technology, responsibilities, processes and organizational structure.
  • Be open to feedback about general performance or specific events

What you will need to do the job:
  • MUST BE A CURRENT CONTRACTOR WITH CIGNA, EXPRESS SCRIPTS OR EVERNORTH. Evernorth is a new business within the Cigna Corporation.
  • High School diploma or GED required
  • Proven organizational and analytical skills
  • Demonstrated ability to multi-task
  • Excellent customer service/communication skills
  • Expertise in various Cigna systems (PCS, FACETS, CARBS, CMS, etc.) is a plus
  • Finance, banking or billing experience preferred
  • Acts independently and requires minimal direction
  • Must be a team player
  • Results oriented with high attention to detail

For this position, we anticipate offering an hourly rate of $27 - $40, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Employer091 Cigna Health & Life Ins. Co.