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Director of Client Management -North Texas, Plano, Texas

CategorySales & Business Development
Job typeFull Time
CountryUnited States
Responsible for attaining persistency, net growth and earnings objectives for a plan or specified geographic area. Develops and implements client retention strategies to achieve sales and earnings growth. Directly management of all client managers within the specified geographic area. Position is incentive compensation (IC) eligible.

Responsibilities for the Existing Business Team Leader:

Full accountability for account management organizational performance
  • Heavy emphasis on developing and executing tactical plans to achieve persistency, growth and earnings goals.
  • Effectively manage the day-to-day Account management teams
  • Monitor critical metrics/dashboards to identify operational strengths, weaknesses and opportunities for improvement.
  • Reinforce our reputation in the Healthcare industry
  • Demonstrate value-added solutions using a professional consultative selling approach including additional product placement.
  • Maintain a highly credible professional profile within the industry
  • Keep management and marketing appraised of competitive activity

Drives Local Market Value Propositions
  • Drive effective strong articulation and execution of Cigna's value proposition through our clinical engagement programs.
  • Manage expenses and monitor budget. Conduct financial planning for clients and delegate goals and objectives to client management team.
  • Maintain up-to-date knowledge on industry trends with particular focus on PPACA, Private Exchanges as well as health and wellness initiatives.
  • Co-ordinate with other Cigna functions and segments to ensure clients are supported effectively.
  • Partner effectively with Underwriting leadership to execute well on financial/risk recommendations to retain clients, expand product sets within clients and achieve market earnings objectives.
  • Drive successful execution of client specific renewal and bid prevention strategies
  • Actively drive and manage effective producer relationships.

People Management & Leadership
  • Manage, coach and provide feedback on team effectiveness including book of business assignments.
  • Upgrade talent when and where necessary. Make the tough decisions regarding poor performers.
  • Support and deliver all training initiatives
  • Create and maintain an active pipeline of talent and succession plan. Meet regularly with potential candidates

  • Bachelor's Degree preferred with a minimum of 3 years supervisory experience
  • 5+ years of Industry related experience, Sales experience preferred
  • Experienced leader with experience leading a team
  • Analytical and Synthesizing Skills
  • Initiates and Champions Innovation and Improvement
  • Collaborative Teamwork
  • Develops Talented People
  • Values and Manages Diversity
  • Results Orientation

This role requires regular travel to client & customer sites & you must be fully vaccinated OR be required to undergo regular testing. If you're unvaccinated, you will be required to self-test (test will be provided to you) and you must obtain a negative result no greater than three (3) calendar days prior to the meeting/travel departure.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Employer091 Cigna Health & Life Ins. Co.