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Senior Officer, Customer Service, Kwun Tong

Created09/14/2021
Reference21017210
CategoryCustomer Service & Claims
Job typeFull Time
CountryHong Kong
CityKwun Tong
SalaryCompetitive
The incumbent will be responsible for performing various customer service functions through inbound / outbound /face-to-face activities. The successful candidate should be analytical-minded and dedicated in a customer-focused career with strong desire for development in insurance field.

Job Responsibilities:
  • Liaise with various internal teams and external parties to fulfil customers' requests
  • Process escalated cases such as complaints or special requests from team members or vendors
  • Support both hotline and live chat from our customers on group and individual policy queries
  • May have Face-to-face contact with customers to handle feedback, service requests and complaints
  • Provide administrative support including reports and correspondences
  • Assist in the UAT on development of customer Portal and customer service project
  • Assist in ad-hoc assigned duties


Job Requirements:
  • Degree holder with at least 5 years' customer service experience for Life & Medical Product in call centre, preferably in insurance / banking industry
  • Form (Grade E or above in 5 subjects, including Chinese or English and Mathematics) or equivalent
  • IIQE Paper 1, 2, 3 & 5 is required or fulfill the IIQE requirement is also considered
  • Experience in handling Employee Benefits / Group Operations Hotline is preferred
  • Experience in delivering service through digital platform will be an advantage
  • Proficiency in English and Chinese Word Processing is a must
  • Strong customer-oriented mindset with excellent communication and interpersonal skills
  • Excellent team player, independent, diligent and responsible, with a positive attitude under pressure
  • Familiar with various MS Office applications including Word and Excel
  • Excellent in English, Cantonese and Mandarin with a friendly and helpful tone
  • Confident in providing excellent customer service
  • Shift duty is required (Weekday till 9 pm, Weekend and public holiday till 6 pm)


About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?
EmployerHK1 Cigna Worldwide Life Insurance Company Limited