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Out-of-Network Cost Containment Product Strategy Advisor

CategoryMarketing & Communications
Job typeFull Time
CountryUnited States
Role Summary

As a member of Cigna's Core Solutions team this person will be responsible for supporting and executing critical initiatives for the organization's Out-of-Network (OON) Medical Cost-Containment programs.

Due to the costly nature of out-of-network claims, Cigna's primary strategic focus is to keep people in- network and protect our clients and customers when out-of-network happens. We do this by offering cost containment solutions that are designed to achieve the greatest overall savings while prioritizing customer protection from balance-billing.

Key duties of the role will include: management and maintenance of the solution suite, complex issue

navigation and resolution, providing insights on out-of-network drivers, and partnering with matrix partners (Sales, Underwriting, Medical Economics, Strategic Solutions) to create actionable strategies for reducing out-of-network utilization and cost both proactively and reactively. This role will require frequent interaction with a myriad of internal and external audiences and needs someone with strong communication and intrapersonal skills.

Ability to execute in the role will require a 'customer focused' mindset (internal & external), polished professionalism, a passion for guiding and problem solving, attention to detail, proven ability to execute, and courage to deliver under a high-visibility, high-pressured environment.


  • Work with Matrix partners to create and deliver monthly Cost Containment Program Performance Reports, including program adoption, earnings updates, and industry trends to internal Executive Sales Leaders across US Commercial.
  • Present Cost Containment program value delivered to external Clients, Brokers and Consultants.
  • Lead all internal/external Cost Containment program training for brokers/consultants, clients, and U.S. Commercial Sales Teams.
  • Lead all Cost Containment program Go-to-Market activities including market message creation and internal/external distribution.
  • Oversee Cost Containment product innovation and development working closely with key Matrix Partners including Sales, Legal, Medical Economics, Finance, Underwriting, and Network Operations.
  • Turn data into actionable insights by creating strategically relevant dashboard views for Market Leadership around OON costs and drivers.
  • Guide matrix partners through complex issue-resolution support and triage.
  • Respond to RFls/RFPs and support sales on new business opportunities.
  • Monitor Federal and State legislation proposed/passed impacting Cost Containment Programs.
  • General solution suite maintenance / management (scorecards, reporting, CKIT, sales support tools, FAQs, playbook, etc.).

Desired Experience

  • Previous Cost Containment or Network experience with an understanding of industry dynamics and plan benefit design (in-network vs. out-of-network; delivery system; regulatory implications; how we go to market, etc.).
  • Ability to work closely with Executive Level Sales Leaders.
  • Ability to deliver in a high-visibility space.
  • Ability to work in a heavily matrixed environment.
  • Ability to effectively communicate with sales, brokers, clients.
  • Success in delivering and/or managing multiple initiatives while remaining detail-oriented and on-track.

Required Skills and Strengths
  • Excellent written and oral communication skills; able to present and facilitate dialogue with internal and external customers.
  • Ability to effectively collaborate across the organization in a highly matrixed environment.
  • Demonstrates the capacity to synthesize complex information from a wide variety of sources into a clear compelling story that helps the organization commit to action.
  • Adaptable, flexible, and able to lead/manage through change.
  • Goal-oriented and personally accountable; resourceful and self-directed.
  • Ability to problem solve, identify and remove roadblocks, triage and prioritize issues.
  • Strong leadership, interpersonal, relationship, and listening skills.
  • Strong time management, project management and organization skills.


  • Minimum of a Bachelor's degree in Business, Finance, or similar field, MBA preferred
  • 5+ years' experience in Product/Analytics/Sales or related field
  • Some travel required

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Employer091 Cigna Health & Life Ins. Co.

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