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Customer Service Representative - Work from home, CO - eviCore, Colorado Springs, Colorado

Created05/08/2021
Reference21007966
CategoryCustomer Service & Claims
Job typeFull Time
CountryUnited States
StateColorado
CityColorado Springs
Zip80901
SalaryCompetitive
After completion of application, be sure to complete the required assessment to continue in the hiring process.

Ready for a job that encourages you to use your communication skills and attention to detail? As an Intake Representative in eviCore healthcare's Non-clincal Call Center, you'll use your commitment to outstanding service and upbeat attitude to serve as the main point of contact for inbound callers as you manage their benefits needs from start to finish.

Here's a little more on how you'll make a difference:
  • Ensure process efficiency - Process requests for service, speak with physicians' offices and procedure sites, and capture the necessary demographic and medical information in order to build case files.
  • Be a team player - Provide status updates and serve as a liaison to our clinical staff when needed.
  • Create new knowledge with our computer systems and new relationships with your peers - You'll start with 6 weeks of in-depth training, but you're not doing it alone. After training, a mentor and supervisor will guide your performance taking inbound calls through a computer generated system. You'll enjoy a supportive environment with your peers and other teams who want you to succeed.


What you should have:
  • High School Diploma / GED required
  • A strong customer service orientation and commitment to providing outstanding service
  • Professionalism and a strong work ethic; the ability to excel and meet your responsibilities in a highly structured environment
  • Excellent verbal and written communication skills


Why join us?
  • 6 weeks of classroom and training lab, including:
    • Best in class call center training program
    • A classroom environment, live trainer and open discussion
    • A proven curriculum providing the knowledge you need to excel
    • A training lab where you take live calls with a training supervisor close by to answer questions
  • 18 days of PTO per year plus paid holidays
  • Health, dental, vision, and life benefits with employer funded HSA
  • A monthly pay for performance bonus incentive
  • A clear path for advancement, with eviCore's CoreMap showing your unique path to future opportunity!


NOTE: This is a work from home opportunity and you will be required to have reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable and you may need to purchase an Ethernet cord depending on your current set up.

Wondering what a typical, day in the life of a Non-Clinical Contact Center employee looks like?

Take a look here > https://talentcentral.us.shl.com/player/link/6ce41ae1785a471a8d7f994e590c1080

For this position in Colorado, we anticipate offering an hourly rate of $14.00, +/- 10%, depending on experience.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Employer410 CIGNA Health Management Inc.

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