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Fraud English/Spanish Customer Service/Call Center, Bellevue, Washington

ReferenceJPC - 11671
CategoryNot set
CountryUnited States
Position Summary:
  • Reviews, identifies, and deters fraudulent activity.
  • Takes inbound calls and referrals from victims of fraudulent activities.
  • Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.

Position Requirements:
  • Must have excellent conversational skills in English.
  • Experience navigating multiple computer screens and programs while interacting with customers on the phone.
  • High School diploma or equivalent.
  • One year experience operating a computer in a Windows based environment.
  • One year experience in fraud, customer service or a call center environment.

Job Descriptions:

  • At least 1 year relevant experience required.
  • Responsible for gathering, analyzing, and creating comprehensive work products documenting requirements, including validation and traceability, for existing and new applications supporting various business channels.
  • Facilitates communication between organizational units to align the needs of business units in order to create requirement work products for solution providers.
  • Plans, directs and completes the analysis of business problems to be solved or product/services to be developed for delivery.
  • Provides technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
  • Assesses system impacts, provides gap and process analysis as well as cost/benefit analysis for system or product/service related initiatives.
  • Acts as liaison between the user community and internal IT resources.
  • Plans, facilitates, and participates in working sessions with cross-functional resources.
  • This position understands how organizations function to accomplish their purpose, and defines capabilities an organization requires to provide a service or meet their goals.
EmployerAvacend, Inc.

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