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ESB-3 Team Leader, Taipei

Created04/08/2021
Reference21006070
CategorySales & Business Development
Job typeFull Time
CountryTaiwan
CityTaipei
SalaryCompetitive
  • Listening, focusing on and fulfilling the needs of internal and external customer.
  • Handle and escalate customer complaints and feedback in a timely and professional manner; internal and external customers.
  • Maintain and coordinate communications within the team, the department and with external departments, e.g. HR, Customer Service, Direct Marketing, Training, etc
  • Monitor work of the team, which may include: Online time, Break times, Number of calls, Length of calls, Sales script, Conversion rate, and Contact rate
  • Maintain and coordinate daily operational issues.
  • Recruit and retain team members.
  • Motivate and monitor team and individual performance in terms of sales performance and career development.
  • Coach and guide team members in terms of personal development and quality assurance.
  • Track attendance of staff and counsel team members as and when necessary.
  • Sales quality control by training, coaching, call monitoring, case study and effective approaches.
  • Abide by the law and regulation.
  • Ensure the company policies and procedures are adhered to at all times.
  • Provide accurate and consistent feedback to team members and TM Manager / Call Center Head.


About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.
EmployerTW1 Cigna Taiwan Life Assurance Company Ltd

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