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Operating Effectiveness Lead Analyst - Express Scripts, Bloomington, Minnesota

Created04/08/2021
Reference21004727
CategoryProject Management
Job typeFull Time
CountryUnited States
StateMinnesota
CityBloomington
SalaryCompetitive
POSITION SUMMARY

The Operating Effectiveness Lead Analyst focus is to support Commercial and Health Plan clients. As an Operating Effectiveness Lead Analyst/ Envoy Lead Analyst you will serve as a key member of the Envoy Support team that leverages technical aptitude to represent key clients to drive transformation and product development. Primary responsibilities include consulting with Account Management, Technology, and various Operations areas to help define business / client intent, manage the intake of work, transform intakes into IT solutions, support IT project delivery, and ensure that the business / client intent are met and validated.

ESSENTIAL FUNCTIONS
  • Enables Clients with technical strong communication, consultation, project management, and issue resolution.
  • Accountable for the business relationship management of assigned counterparts in the Account Management and will work closely with those persons to scope and shape IT project intent that advance business value driven strategies.
  • Help define business / client intent, manage the intake of work, transform intakes into IT solutions, support IT project delivery, and ensure that the business / client intent are met.
  • Interprets existing procedures to solve problems independently.
  • Understand key business performance indicators that impact assigned areas, and will understand, manage and monitor IT activities that impact these KPIs.
  • Document processes and procedures as needed for Account Management.
  • Conduct data quality assessments and aid in cleanup efforts in project tracking.
  • Drive conversations with stakeholders and IT teams, partner with the Delivery Manager to define and track key deliverable dates, gather status, and provide updates to leadership.
  • Communicates project status and escalates issues as needed.
  • Facilitates issues resolution in collaboration with a Senior Advisor, IT and ESI operational areas.
  • Represent team in portfolio prioritization discussions for each supported business team.
  • Learn in depth system, client and operational knowledge to drive satisfaction with ESI systems.
  • Works on special projects as assigned.


QUALIFICATIONS
  • Bachelor Degree in Business Administration, MIS, or related field OR 4 to 5 years of relevant experience.
  • Ability to work with high talent teams in local and remote locations.
  • Business aptitude and able to quickly learn and absorb business context and business processes and translate to IT.
  • Conceptual knowledge of application development, procedures and practices.
  • Working knowledge of Microsoft application software (i.e., Word, Excel and Visio).
  • Proven organizational skills with the ability to develop a detailed work plan to ensure project success.
  • Possess excellent written and verbal communication skills.
  • Strong requirements elicitation and conflict resolution skills.
  • Ability to work in a fast-paced environment, handling multiple priorities.


About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Employer118 Express Scripts Sales Operations, Inc.

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