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Capacity Planning and Forecasting Sr. Advisor

CategoryProject Management
Job typeFull Time
CountryUnited States
This position is responsible for designing, delivering and maintaining the full Forecasting Process from Long Term to near Real Time needs. It will develop a formal outlook process that will aid in identifying, in advance, excess/shortfalls in staff. This position may require leading a team of individuals and partners responsible for managing models for multiple diverse work types and functions. It will provide oversight and support to Operations Management within this scope. Responsibilities include identifying, reengineering, and implementing capacity planning and forecasting outlook improvements to optimize business outcomes, operational efficiencies, and improve cost. This position will possess strong project management, interpersonal skills and exhibit initiative and intuitive thinking. Frequently involved in matters that require solutions based on complex, analytical, thought. Improve processes and utilize tools that create the ability to tell the story in an effective way. In working with our matrix partners, this position is also responsible for ensuring that our Workforce Management outcomes enable proactive, accurate and timely business decisions, and provides transparency into what levers can be pulled to maximize opportunities with the excess/shortfalls in staff. As an organization, this will result in better planning models to make sound decisions, which ultimately leads to better operating expense outcomes.
  • Requires solution-based strategic thinking to enable the business to operate as lean as possible without sacrificing quality or risking metric results
  • Ability to work with minimal supervision, prioritize work, set goals and complete work by designated deadlines
  • Proven track record of process improvements and delivering measurable results; creative problem solver with ability to think beyond current state
  • Lead capacity planning and forecasting reengineering projects - improve existing models to allow for more effective business decisions regarding overall capacity; leverage business knowledge and relationships with functional leads to provide recommendations on how best to improve the modeling capabilities
  • Ability to build alliances, influence and negotiate to drive decisions; positions oneself to be a partner to drive results within the Business and Finance
  • Lead capacity support meetings - hiring plans, inventory review, and short-term touch points - leveraging capacity knowledge to bring any thoughts, concerns or recommendations to the table; challenge, when appropriate
  • Perform ad-hoc analyses to respond to capacity-related questions from matrix partners
  • Strong team player across all Workforce Management functions
  • Lead and share best practices with other members of the team

  • BA degree or equivalent work experience and at least 5 years of advanced data analysis with experience developing management processes
  • Advanced proficiency in MS Excel is required
  • Experience with financial analytics, resource planning tools and Workforce Management software
  • Exceptional verbal and written communication skills with demonstrated ability to research, problem solve, trouble shoot, lead, influence and partner across a matrix organization
  • Strong relationship building and leadership skills to collaborate with multiple matrix partners to help the organization understand forecasted and actual work volumes, productivity rates and staffing levels
  • Demonstrates advanced presentation skills to prepare, deliver, and ensure understanding of information and processes across service operation audiences
  • Ability to use data to "tell the story" in a cohesive manner
  • Demonstrated ability to independently lead a multi-functional planning team, supporting complex initiatives and to drive outcomes
  • Experience in creating strategic and detailed operations plans, advanced data management skills and/or project management required
  • Experience in multiple Workforce Management roles is a plus

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Employer091 Cigna Health & Life Ins. Co.

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