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Operations Senior Manager-Fulfillment - Accredo, St. Louis, Missouri

Job typeFull Time
CountryUnited States
CitySt. Louis

Manages the day-to-day operations of a fulfillment pharmacy including pharmacy operations, drug warehouse / inventory, and supplies. Plans, coordinates, directs and participates in all activities related to the dispensing, delivery, receipt and handling of medications within corporate and regulatory guidelines. Works with the pharmacy management to develop policies, procedures, and the business plan for the site. Oversite of production levels and service standards. Oversite of hiring, training, and evaluation of staff in collaboration with Operations Manager. Provides expert content/professional leadership on complex assignments/projects. Uses deep professional knowledge and acumen to advise functional leaders.

  • 3-5 years relevant experience preferred
  • Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines
  • Strong analytical capabilities and organizational skills
  • Experience in volume and budget forecasting
  • Advanced problem solving skills and the ability to work collaboratively with other departments to resolve issues.
  • Good oral and written communication skills.
  • Strong focus on customer service, quality and accuracy.
  • Ability to adapt in a changing environment.
  • Ability to work a flexible schedule for peak volume times.
  • Proficiency with MS Excel, PowerPoint, Word

Additional Optional Qualifications
  • Graduate of ACPE Accreditation School of Pharmacy with a B.S. Pharmacy or Pharm.D., degree
  • Current Missouri pharmacist license in good standing
  • Willingness to obtain out-of-state pharmacy licenses if needed

Job Description:

In this role, you will serve as a Fulfillment site leader responsible for pharmacy, warehouse, inventory, and supply management. You will need to understand business problems and opportunities in the context of the requirements and to recommend solutions. In this role, you will work as a key partner among the operational value stream including, but not limited to, front-end pharmacy operations, customer service, insurance verification, procurement, pharmacy practice, vendor relations and compliance.

Essential Functions
  • Develop employee skills, evaluate performance and provide feedback. Oversees resolution of employee relations. Assist with hiring, training, and evaluation of staff.
  • Creates a culture of engagement, enablement, and positive work environment.
  • Leverages principles of Lean and Six Sigma to create a culture of continuous improvement.
  • Implement programs and process improvements to enhance the level of internal and external customer service provided.
  • Represents pharmacy operations in cross-functional meetings and projects
  • Monitor staff and day-to-day workflow to achieve production and quality goals.
  • Monitor costs to ensure compliance with cost to fill goals. Work with management for creation of labor expense budget forecasting.
  • Work with management team to analyze operations and overall efficiencies.
  • Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Employer182 Medco Health Services Inc

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