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Registered Pharmacy Technician - Express Scripts Canada, Burnaby, British Columbia

CategoryAdmin/Corporate Services
Job typeFull Time
StateBritish Columbia
The Express Scripts Canada Pharmacy, with regional services across the country is transforming the Canadian prescription drug landscape and the way patients make decisions about their medications. Our Pharmacies are seeking Registered Pharmacy Technicians that provide meaningful support at the right time to our members for better health and peace of mind.

We are actively looking for Registered Pharmacy Technicians to support the day-to-day operations of the Burnaby Pharmacy operation weekdays Monday through Friday 9:00am to 5:00pm

Do you want to work with a great team & improve patient lives every single day?

Do you want to make a difference and improve patient health outcomes every day?

In this role, you will be accountable for processing prescriptions refills, checking accuracy of filled prescriptions , entering patient care information into Kroll and taking action on member requests. We offer a competitive salary and total rewards package, along with a positive work environment built on solid corporate values: integrity, mutual respect, collaboration, passion, service and alignment.

The Registered Technician works closely on a daily basis with the Member Contact Centre and the Pharmacy to process member prescription requests. The Technician will be responsible for processing prescription refills through Kroll, receiving verbal orders, performing technical checks of new and refill prescriptions, transferring prescriptions and responding to and taking action on member requests as appropriate within his/her scope of practice.


  • Accurately process prescriptions through Kroll including third party adjudication and rescheduling of next fill
  • Accurately check the completeness and correctness of filled prescriptions (both new and refill)
  • Answer questions and/or resolve customer issues according to BC College of Pharmacist's regulations. Uphold quality and productivity standards on all transactions
  • Fax and call renewal requests to doctors and maintain member communications channels to ensure that the member does not run out of medications
  • Support auto notification and call members for upcoming refills and renewals
  • Ensure accurate and complete documentation is entered into the appropriate systems of all contacts (internal/external) to maintain high quality customer service
  • Manage team mailboxes/e-mails
  • Aid in management assigned tasks and projects
  • Work collaboratively with Pharmacy Assistants, Pharmacists, Member Advisors and Supervisors to ensure that best practices are shared

  • Registered Pharmacy Technician licensed in BC
  • Excellent written, verbal and oral communication skills, including knowledge about the correct use of grammar, punctuation and spelling
  • Team player with the ability to work independently
  • Knowledge of healthcare/pharmacy, medical supplies & equipment and claims processing Bilingualism (French & English) is an asset
  • Strong customer service focus
  • Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
  • Proficient in Kroll software
  • Strong interpersonal skills with ability to work independently with minimal supervision
  • Flexible to situations and adaptable to change
  • A thorough understanding of quality assurance and delivery of service excellence
  • Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
  • Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
  • Ability to analyze, problem-solve and mediate difficult situations.
  • Results-oriented paying attention to detail
  • Ability to multi-task
  • Accuracy in Data Entry is mandatory

Express Scripts Canada is a Cigna company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com Do not email eschr2@express-scripts.com for an update on your application or to provide your resume as you will not receive a response.
EmployerCA6 Express Scripts Pharmacy West LTD

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