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Account Manager-Verity 340B Solutions, Kirkland, Washington

Created02/19/2021
Reference21002880
CategorySales & Business Development
Job typeFull Time
CountryUnited States
StateWashington
CityKirkland
Zip98033
SalaryCompetitive
Job Summary:

Responsible for owning the ongoing relationship and 340B program for a group of Verity Solutions pharmacy accounts. Serve as a subject matter expert for Verity Solutions contract pharmacy and VHUB program and services.

Responsibilities:
  • Develop ongoing account relationships and serve as the key contact to proactively support customer 340B program, compliance obligations, concerns and other pertinent data to develop clear service solutions.
  • Establish plans and routines to analyze and understand ongoing program performance to maximize CE savings, pharmacy, and Verity Solutions revenue generation with each account.
  • Consistently monitor program data mechanics, settings, and metrics to ensure a compliant and optimized program.
  • Proactively investigate and seek support with data questions and anomalies; using all resources to evaluate and develop action plans for resolution.
  • Consistently apply the client business review standards and expectations for consistent communication with assigned accounts, including consistently scheduled meetings and topics for review.
  • Serve as the program training expert on core features and functions of the program, proactively recommending areas and creating plans to advance additional training and development for each customer account.
  • Use primary client management toolset (Salesforce) to manage and document all client interactions and projects as assigned.
  • Respond timely and completely to customer communication, ensuring our service level standards are achieved.
  • Utilize all educational and training resources available to maintain knowledge of features and functions of the software.
  • Take personal accountability for recognizing areas of development with supervisor.
  • Support urgent customer data inquiries and lead the effort to resolve as quickly and efficiently as possible in coordination with the Analytics team.
  • Cultivate customer relationships and use customer feedback to listen and hear the story, pulling out the actionable insights needed for product or service improvements.
  • Support and promote the Verity Solutions values through positive interactions with both internal and external stakeholders on a regular basis.


Qualifications:
  • BA or BS in Business or related field or equivalent work experience
  • 3+years in a customer support, technical support or SaaS account management position
  • Strong written business communication skills, including proven ability to deal with competing goals, ability to lead difficult conversations, and the ability to achieve compromise outcome


This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Employer180 Accredo Health Group Inc

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