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Senior Operations Manager, Small Parcel Network Optimization - Express Scripts, St. Louis, Missouri

Job typeFull Time
CountryUnited States
CitySt. Louis

The Sr. Manager, Small Parcel Network Optimization is responsible for the day-to-day planning and execution of activities that optimize and enhance our BE fulfillment shipping and postage network. This position will report to the Director of Fulfillment Optimization. There is possibility for this role to have direct reports, and accordingly, willingness and ability to lead, coach and develop employees is desired. The Sr. Manager will work with many internal and external cross-functional teams regularly in working to drive improvements in cost, service, delivery and accuracy in our shipping network. This position will interface with all BE fulfillment sites regularly, as well as all shipping and postage vendors, and as such some travel is required (< 20%). Experience in data analytics, vendor management, project management and interfacing with Senior Leadership necessary.

What you will do:
  • Be a key leader/partner in supporting Express Scripts' shipping roadmap and vision
  • Enhance and optimize enterprise shipping and postage footprint and network
  • Drive reduction in annual postage spend, reduced transit time and improved delivery service through strategic and creative analysis
  • Assist with initial new carrier assessments and Requests for Information
  • Analyze RFI and RFQ responses. Benchmark rate information versus historic pricing and versus competition. Model different scenarios in terms of impact on cost and performance, make recommendations, and support leadership in making carrier optimization decisions
  • Support the development and application of cost models
  • Obtain data and stakeholder input to support carrier performance and business reviews.
  • Identify, review and report on carrier metrics and savings for category activities. Connect carrier performance reporting to other business groups
  • Interface with all back end Fulfillment Centers, Procurement, Finance, Technology and others regularly
  • Lead/coach/develop a team of multiple direct reports to achieve departmental goals
  • Is a persuasive communicator, has excellent facilitation and presentation techniques and is comfortable presenting to all levels of management
  • Proficient in data analysis tools, processes and best practices. Solid knowledge of industry trends and innovations
  • Eventually be responsible for helping to shape the future vision and roadmap for the postage and shipping functions

What you need to do the job:
  • Bachelor's degree preferred; MBA preferred
  • 8 years experience in an relevant operations environment preferred
  • 2-5+ years Transportation/Logistics/Supply Chain industry experience with a focus in Small Parcel Shipping in a B2C environment
  • Demonstrated leadership skills; supervisory experience
  • Experience applying lean methodologies and implementing continuous improvement initiatives
  • PC skills including proficiency in Microsoft office
  • Moderate relational database query skills (e.g., Access)
  • Knowledge of Tableau is a plus
  • Advanced problem solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies
  • Analytical thinking, demonstrated ability to leverage data for problem solving
  • Basic financial analysis skills
  • Demonstrated ability to delegate to direct and indirect reports, ability to focus on top priorities
  • Excellent communication skills, including written and verbal
  • Able to work towards specific deliverables within a environments of tight deadlines and significant pressure
  • Knowledge of PBM or Healthcare industry preferred
  • Excellent customer service skills required
  • Operations knowledge and experience required - includes specific experience using data analytics and reporting as a means to manage
  • Operational decision-making (i.e., staffing, demand planning, quality, etc.)


About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Employer188 Express Scripts Pharmacy, INC

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