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Quality Assurance Analyst , Washington, District of Columbia

Created10/30/2020
Reference1469701
CategoryBusiness/Strategic Management
Job typeFull Time
CountryUnited States
StateDistrict of Columbia
CityWashington
Zip20001
SalaryUp to $70,000
Washington DC job searchers a new opening with a well-known company looking to hire a full-time Quality Assurance Engineer! Are you comfortable with working with internal and external stakeholders? Looking to add your voice by collaborating with multiple departments? By capturing feedback and process improvements to deliver an amazing participant experience. If you answered yes to any of the above, don't keep scrolling and apply today; AppleOne needs to hear from you.

Job Responsibilities:

1. Gather brand insight to maintain participant satisfaction, preferred products,
and offered services. Familiarity with using an online VoC program will be highly
preferred.

2. Be an advocate for the company's brands and services and being able to think
fast on your feet by effectively escalating issues or concerns to the correct
department.

3. Strive to resolve issues or conflict by evaluating and analyzing data provided by
participants while collaborating in a team-friendly environment.

4. Be able to function independently but knowing your actions will contribute to
your team's success in the long run.

Job Qualifications:

Preferred Education
Associates degree in Information Systems or likewise field
Years of Experience
3-5 years in customer service, communication, or an equivalent field.

Qualities:
•Ability to make concise decisions
•Excellent written and verbal communication skills.
•Navigate multiple tasks simultaneously
•Leadership.
•Organizational and planning.
•Communication.
•Statistical analysis.
•Strong problem-solving.
•Industry-specific technical knowledge.

We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.
EmployerAppleOne

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