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Behavioral Coaching and Support Case Manager - Parents & Family and Intensive Behavioral Case Man...

Job typeFull Time
CountryUnited States
The specialty care management programs help individuals make the behavioral changes and first steps necessary to initiate and engage in behavioral treatment. Our case managers are specially trained in coaching individuals with mental health and chemical dependency disorders. They have the entire suite of Cigna services available allowing them to identify and service each individual's needs. The case manager offers Specialty Care Management services that utilize a motivational interviewing approach focusing on decreasing both internal and external barriers that may be preventing the individual from initiating and/or engaging in behavioral treatment. This approach helps the individual move toward readiness to change and results in the creation of goals that will improve their health and well-being.

  • Evaluates appropriate health care services and treatment plans in conjunction with outpatient providers.
  • Ensures that care management program objectives are met by evaluating the effectiveness of alternative care services and that cost effective, quality care is maintained.
  • Performs care management for specialty programs in a telephonic customer- facing environment which involves utilizing a coaching approach that provides support and resources to the customers.
  • Assistance in the identification of member health education needs
  • Develop SMART goals with our customers to empower them to lead and maintain a healthy lifestyle
  • Assesses readiness to change and implements actions to assist members in moving through stages of change to reach their goals
  • Perform research for community and educational resources to assist customers in their journey
  • Consult with and assist team members in cases where a member's behavioral health or emotional issues are impacting their ability to set and/or achieve goals
  • Educate and refer members on available health resources and CIGNA Medical Management as appropriate to approach customer holistically
  • Collaboration with other team members such as medical directors, pharmacist, nurse clinicians, etc.
  • Provides suggestions for improvements and enhancements to outpatient coaching programs based on data/experience
  • Able to manage multiple health records and systems to accurately document customer interactions and progress
  • Must be able to comply with HIPAA standards and regulations in telephonic conversation and in documenting medical records.
  • Flexibility to assist other teams and partners as needed.
  • Perform other related duties incidental to the work described

  • Requires Master's degree mental health discipline and independent licensure to practice in the state of employment (LICSW, LMFT, LPC, LPCC, Licensed Psychologist or Psych RN)
  • Three to five years post-license mental health experience preferred but will also consider a new independently licensed therapist
  • Experience with direct member communication (written and verbal), experience in telephonic counseling/coaching preferred
  • Working knowledge of motivational strategies, materials development, training and consultation preferred.
  • Proven administrative abilities, with strong computer and software application skills.
    Excellent interpersonal skills and the ability to work in a team environment
  • Demonstrated ability to set priorities including, but not limited to time management and organizational skills
  • A high energy level and excellent written and oral communication skills are essential.
  • Passion for health improvement of members
  • Strong research and analytical skills

Ability to manage own caseload and coordinate all assigned cases

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Employer460 CIGNA Behavioral Health, Inc.

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