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Client Support Specialist, PART TIME - Onsite, Miami, Florida

Created10/26/2020
Reference20018390
CategorySales & Business Development
Job typePart Time
CountryUnited States
StateFlorida
CityMiami
Zip33101
SalaryCompetitive
Client Support Specialist, Part Time - Onsite

Is service your passion? Do you enjoy problem solving and helping others achieve the best outcome? We are looking for a dedicated onsite specialist to provide exemplary customer and client service of our Cigna products, benefits, and claim processes. As the Client Support Specialist - Onsite, you can take your career to the next level and have regular opportunities to present your big ideas. Want to make a difference?

How you'll make a difference:

As the Client Support Specialist, you're an extension of the Cigna Account Management team. You have a critical role applying your relationship management skills to develop a partnership with a key client as our onsite liaison, and bringing key insights and program delivery opportunities to the Account Management Team's strategy discussions to ensure we continue to provide solutions that exceed service expectations to access care.

**Once COVID - 19 restrictions are lifted, the selected candidate will be expected to work at the client's site 3 (three) days per week.

Client Address: Perry Ellis International Shared Services Corporation; 3000 NW 107 Avenue, Miami, FL 33172

Here's more of what you'll do:
  • Deliver hands-on, dedicated, personalized support to the Client, their employees, and the HR Team
  • Respond to, own and assist with escalated, complex issues and inquiries from the Client's benefits delivery team and/or the employees. Including but not limited to complex claims, authorizations, denials, appeals, incentive issues, etc.
  • You will provide education and guidance around plan offerings, benefit optimization, steerage, as well as tool and resource navigation. This may include lunch and learn sessions, presentations, or general communication development in alignment with client's programs and services (mycigna.com, incentives, discount programs, health savings account, etc.) offered
  • Manage new hire onboarding and open enrollment/health fair support
  • Assist with onsite client wellness activities


Qualifications:
  • Bachelor's degree or equivalent related work experience
  • Professional experience in insurance, healthcare, managed care or related industry
  • Client facing experience preferred
  • Ability to manage multiple priorities and deadlines independently and pro-actively
  • Ability to negotiate, manage expectations and creatively problem-solve effective client solutions
  • Ability to pivot seamlessly from customer interaction to client level updates, communication, and coordination
  • Excellent presentation skills. Previous success in delivering Customer and Client communications


*LI-DH1

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Employer091 Cigna Health & Life Ins. Co.

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