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Operating Effectiveness Advisor - Express Scripts, Tempe, Arizona

Created 08/02/2020
Reference 20011388
Category Project Management
Job type Full-Time
Country United States
State Arizona
City Tempe
Salary Competitive

This position will manage a portfolio of Continuous Improvement (CI) projects for process workstreams within Contact Center Operations, and responsible for Lean Deployment efforts. Employ lean methodologies to drive improvement initiatives through project identification, business case development, event facilitation, project management and benefit/result realization. Assist in the implementation of Quality Management System (QMS) elements, including Policies, Procedures, Standard Work Instructions and other controls. Additionally, this position may develop and deliver training/mentoring in Lean methodologies.

Primary Functions
  • High aptitude for problem solving and analytical thinking.
  • Highly organized, able to work with limited direct supervision, motivated to successfully meet deadlines, attention to detail and ability to multi-task.
  • Excellent verbal and written communication with ability to clearly communicate vision to senior leaders.
  • Ability to facilitate/lead Continuous Improvement (CI) Events with passion and maintain group energy.
  • Proficient with Lean and Six Sigma tools and methodologies, including: 6S, Visual Management, VSM, Kaizen, A3, SWI, FMEA, etc. Ability to apply best practices in a transactional / service environment.
  • Ability to establish strong relationships with workstream owners and work closely with leaders to identify performance gaps, develop business case and manage improvement roadmap.
  • Act as a change agent and ensure continuous improvement activity is being communicated, understood, and supported within the organization.
  • Demonstrated project management experience

Key Competencies
  • BA/BS degree preferred
  • 2-5 years' experience employing continuous improvement methodologies preferred
  • Demonstrated leadership capabilities
  • Lean, Six Sigma, PMP, quality related certification preferred
  • Project management experience
  • Experience applying lean methodologies in a transactional environment preferred
  • Demonstrated ability to work cross functionally in ambiguous situations to solve complex problems and improve quality and member experience
  • Proficient PC skills including application development experience within a Microsoft Office environment
  • Ability to travel 25%


About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
","industry":"Insurance","title":"Operating Effectiveness Advisor - Express Scripts
Employer Cigna

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