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Network Management Operations Help Desk Technician - I, Cary, North Carolina

Created 08/02/2020
Reference J3T46J6BSM6TXJDLD57
Category Computer User Support Specialists
Job type Full-Time
Country United States
State North Carolina
City Cary
Zip 27511
Salary Competitive
Job Description
Provide technical support for a Managed Services Customer. Responsible for proactive network monitoring, trouble isolation and resolution of incidents with LAN, WAN, and WLAN technologies. Must have 3+ years hands-on experience configuring, managing, and troubleshooting routers and switches in a fast pace production environment. Requires strong verbal and written communications skills as well as exceptional customer service skills. Need to demonstrate the ability to multi-task and posse strong decision-making skills. This position will start with swiveling tickets between Incident Management Tool and the customer's Incident Management Tool, and ultimately grow into full network management responsibilities.
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