|Category||Customer Support/Client Care|
|Salary||Up to $21,000|
We are hiring for full time, remote, work from home opportunities in the El Paso, TX area! After a 4 week training in the office you will be 100% working from home. In this role, you will be responsible for: • Receive inbound phone calls from our members • Utilizing multiple software systems to complete Medicare appeals case reviews • Complying with turnaround time, productivity and quality standards • Conveying resolution to beneficiary or provider via direct communication and professional correspondence • Acquiring and maintaining basic knowledge of relevant and changing Med D guidance Required Qualifications: • Ability to effectively communicate with members and prescribers while managing multiple software systems • Accountable and results driven • Critical thinker/problem solver • Receptive to constructive feedback and flexible in adapting to change • Ability to effectively plan, prioritize, and organize time and workload • Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment • Proficient in navigation of multiple computer applications • Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors • Ability to type more than 30 WPM Preferred Qualifications: • At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service
We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.