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Provider Relations Sr. Supervisor, Franklin, Tennessee

Created 08/01/2020
Reference 20012903
Category Operations
Job type Full-Time
Country United States
State Tennessee
City Franklin
Salary Competitive
Manages the Cigna Medicare Onboarding Workstream.
Supervises the team responsible for the onboarding intake and prepping the applications to send to Credentialing. This includes training, developing and all applicable managerial tasks.
Partners with Cigna Medicare and Credentialing leadership in the resolution of issues and escalations.
Coordinates with Credentialing and eTQS IT to utilize technology in identifying providers in good standing and auto-batching.
Works with internal leadership and Capacity to support the fluctuating volumes received throughout the year.
Coordinates with Reporting partners for new or maintenance of existing reports.
Provides the Cigna Medicare contacts training regarding the process and the tool that should be utilized. Works with them to identify process improvement opportunities.


Bachelor degree or higher strongly preferred or applicable experience

1+ years of supervisory experience required

2+ years of customer service experience

Able to multi-task and handle multiple priorities


Strong ability to drive for results

Experience researching and resolving issues for the customer

Strong verbal and written communication skills required

Healthcare experience a plus

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
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Employer Cigna

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